http://www.uflourish.com en-gb uflourish.com 2010-3-26T00:00:00Z uflourish.com http://www.uflourish.com/page10.htm#61457 This is a must for any employer or educator looking to improve the business they manage. This is a great conference now in its 25th year that brings together the educators and the employers in the hospitality industry. This is an opportunity to learn more about the placement options for students from quality institutions and how employers can make them part of their business. Why placement students You will find a well educated focused and keen student from the institutions the conference deals with. By design the lecturers at the conference are always looking for better ways to meet the needs of their students and meet the needs of employers they are working with. Students are looking for 6 to 12 month placements in which time I know they can add something magic to your business. The two days conference is a welcoming relaxed environment in which to learn and do business. Make 2010 the year you add student placements to your recruitment stratergy. Contact Dee Claassen for detai... 2010-3-26T00:00:00Z http://www.uflourish.com/page10.htm#61456 A great read in the style of a fable as favored by Ken Blanchard in many of his books very user friendly. The Loudest Duck takes a fresh look at diversity in the workplace and if you like even in your life. Laura Liswood drives a compelling case for the link between diversity in the workplace and business success. As I am always explaining to our clients the link between your employees and business success so unshakable. A focus of the book is around how we unconsciously respond to difference and the effect this has on our behavior. Until you address this you cant move forward. For a manager this has an impact on traditional diversity training and presents a challenge for our leadership styles. Laura Liswood just does not state the facts she leaves you with a tool box to deal with cultural and gender differences that develops understanding and cultural intelligence. A must read for hospitality managers to help the move towards conflict free workplaces 2010-3-26T00:00:00Z http://www.uflourish.com/page10.htm#57677 As long as Ive been in the hospitality business when it comes to great customer care you will always hear someone saying the Americans do it best. This I have always found an amazing statement that a whole nation in some way has the ability to breed people naturally tuned to great service or is the service so bad in the UK that any nation must be better I dont believe either statement. On a recent trip to New York we visited Liberty Island. With our golden tickets in hand allowing us to climb inside the Statue of Liberty up to the crown we crossed on the ferry from Battery Park. While we were on holiday I never switch off to whats going on around me and I felt in this site of national pilgrimage I was having two very different customer experiences. The National Park Service employees in their pressed uniforms guided assisted and enlightened. They oozed passion and pride in equal measure of the site and their role. At lunch time we when into the cafe near the jetty what a change... 2010-2-4T00:00:00Z http://www.uflourish.com/page10.htm#48722 Thursday is the National HR Conference in Ireland and for the second year I will be the sticky tape between each of the great contributors. As conference MC I have the privilege to see in advance the presentations from each speaker and get familiar with the conference content. This year the focus is all about HR and our USP in business and what we can add to a business. Great theme and a lot less doom and gloom than has been going around in the last year. yes time are hard very hard for HR and especially trainers but in difficult times the HR function has a great opportunity to add value to the business. Of course we can help reduce costs but HR can also add to the bottom line and should be there at the management table when ideas are needed to generate more revenue not just cost cut. How are you adding to business revenue What about considering some of the themes of this years conference in your business plan for 200910 Driving Business Excellence Alternatives to redundancy Retu... 2009-9-14T00:00:00Z http://www.uflourish.com/page10.htm#48716 I was in Manchester today and needed a quick lunch on the go. I headed into Philpotts a sandwich deli shop. Those in the northwest will have seen them springing up everywhere and the seem to be spreading south as on a recent visit to Croydon saw one there as well With growth often comes a drop in standards as it becomes hard to convey to each new opening team the spirit and values of the business. On my visit to the brand on New York Street how wrong can you be. Its just before 12 noon and the place shines like a new pin the counters are filled with fresh ingredients for todays sandwiches and the team is dressed in their traditional black and white uniforms. But its early and I am ready for a feeling of being unwanted again who wrong I was the team here really delivers welcomed with a bright smile on the sandwich counter and a little engaging conversation about my lunch with a change to upgrade my sandwich to a seeded roll in the conversation. My sandwich and yes I did up grade is wr... 2009-9-2T00:00:00Z