"As the contracted service provider of the Failte Ireland Learning Network for Human Resource Managers in the hospitality sector, I had the pleasure to engage Edward Gallier to develop and deliver two training programmes.
I found that he responded precisely to the brief and prepared a programme which precisely met the identified learning needs. His training materials indicated that a great deal of time was spent preparing for the programme and planning the activities which resulted in the seamless delivery of the programme. I had the pleasure of ‘sitting in’ on these programmes and was extremely impressed by his performance.
Edward is extremely knowledgeable on all aspects of human resources and has the ability to transfer this knowledge in an interesting and active way. In addition, his experience in various HR roles allowed him to understand and empathise with the experiences of participants. He offered practical, realistic and often creative solutions to their problems and questions. Edward has excellent communication skills and possesses the rare ability to deal effectively and fairly with a diverse group of people. He delivered the programme with vibrancy, enthusiasm and interest. In his unique way he engaged participants and created an inclusive and participative training environment.
I found Edward to be completely professional in all aspects of our interactions with him. He was responsive to our needs and completely reliable. I have no hesitation in recommending him for Human Resource training or consultancy."
Jacqueline Doyle, B.A., M.B.S
JMD Consulting, April 2010
"Aston Hotel.co.uk is a young and dynamic hotel company who's success depends on the delivery of excellent customer care to its customers.
We are constantly seeking the best route to judge our service delivery. We approached Edward Gallier Managing Director of Uflourish to assist us in the setting up and delivery of Mystery Guest visits to each of our three hotels.
From the outset, Edward and his company approached this project with professionalism and enthusiasm.
Edward met with us to establish our needs and together we produced a tailor-made set of judgement standards for his inspectors to use on their mystery shopper visits. To date each hotel has been visited on two separate occasions. Following each visit Uflourish has produced a very comprehensive report listing the guest experience in each department of each hotel. These reports have been used by us to provide detailed feedback to the management of each hotel providing excellent information about the overall performance of each department. These reports have helped us to refine our Standards of Operational performance, retrain where necessary and generally provide us with a tool to help us as a company to put in place procedures for continuous improvement of customer service delivery.
Uflourish has provided us with excellent and on- going support and we will continue to use their services. We believe that their input will help Aston Hotels to grow and prosper. Edward and his team are now very much part of our team.
I will recommend Edward to any company who wishes to gain the knowledge to improve their own Customer Service delivery."
Barbara Deighan, Training Manager, Aston Hotels, April 2010
"Edward is one of the best people I've worked with in HR. A consummate professional, with lots of ability and enthusiasm Edward was responsible for all training and development activity within an expanding hotel group. He is a real 'ideas' person, but can also see projects through to conclusion, and is a passionate trainer who can relate equally well to front line staff as well as senior management."
July 21, 2009, Jennifer Lee, HR Consultant
"Edward has a thorough knowledge of all aspects of the hospitality industry. I can recommend Edward very highly to deliver exciting, inventive training which gets results and is tailored to your needs. We would use U Flourish for any level of employee across the hotel group."
Top qualities: Expert , Good Value , Creative
August 19, 2009 Deborah Ayers, Jurys Inns Group Ltd
"Edward can create and deliver great training that gets to the root of the problem. Edward brings energy, passion and entuasiasm to every project. He completes the task and is proactive in his approach. He is people focused and is an asset to any business team."
August 12, 2009 Rachel Jameson, The Doyle Collection
"I have worked with Edward in the past within the same company and as he progressed to develop his own business I was only delighted to be able to work with him again at a very different level. Edward could be described as someone which fosters every element of a professional business expert in his field with enthusiasm, flexibility to adapt, innovation and a dedicated personality for the success of the sector rather than just his own business. I look forward to many opportunities to working with Edward as both business progress.
Top qualities: Expert , High Integrity , Creative
August 4, 2009, Natasha Kinsella, CEO IHI
"I had the privilege to work with Edward during my tenure as Dir. of F&B at The Marylebone Hotel (formerly Clifton Ford Hotel) under the umbrella of the Doyle Collection. Edward was responsible for analysing, developing and implementing effective training tools and mechanism for front of the house associates focusing on change, behavioral characteristics and sequence of service. His diligent work has been a major factor in the success of our development and delivery. Eward is a motivating and inspiring teacher and a natural leader. Nothing is impossible for him and his outstanding capability of building trustful relationships paired with his technical skills and in depth training expertise helps others succeed in their fields. I feel very comfortable endorsing him on both a personal and professional level."
July 24, 2009, Andreas Strohmayer, Ramsey Holdings
"Edward has drive and passion for what he believes in. He is enthuastic, energetic and is always fully focused on delivering results through the work that he does. I worked with Edward during his time with Jurys Doyle Hotel Group, in this time he developed many successful and interesting programmes, adding value and enhancing the training culture within the organisation."
July 24, 2009, Barbara Monaghan, The Doyle Collection
"Edward - a true talent. Dedicated, hard working, knowledgeable and committed Edward an asset to the organisation. His professional approach along with his effervescent personality ensure that anyone attending his programmes is in for a lively yet productive session. On a personal level Edward was a pleasure to work with, on a professional level I can highly recommend him as a people and development consultant."
August 24, 2009, Stephen Seymour, Urquhart Partnership Ltd